This website is operated by Whip-It Car Maintenance Limited and whose registered address is Whip-It Car Maintenance Ltd, PO Box 134, Bristol, BS11 1BZ. (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting whip-it.co.uk (our website) you are accepting and consenting to the practices described in this policy.
The personal data we collect from you directly can include your name, email address, telephone number, car registration, shipping address and billing address and any other information you give us if you contact us via telephone or email or make a booking directly online.
You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form, payment details, home page sign up page, registration form, and any forms or information on our social media platforms. The information you give us may include your name, address, e-mail address and phone number, payment details and billing address.
With regard to each of your visits to our website we may automatically collect information including the following:
We use the information in the following ways:
We use a trusted third-party website and hosting provider 123Reg to facilitate the running and management of this website. 123Reg meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that 123Reg process, is kept secure and only processed in the manner we instruct them to. 123Reg cannot access, provide, rectify or delete any data that they store on our behalf without permission. We do not rent, sell, or share personal information about you with other people or non-affiliated companies. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities unless required by law or other regulations.
Whip-It provides a platform that connects independent business owners with customers. Bookings may be completed either by a Whip-It member of Staff or by a trusted Whip-It Partner. Whilst Whip-It does conduct basic ID checks on Whip-It Partners, you the consumer understand and accept that Whip-It does not undertake any investigation in relation to any Partner or third-party service provider before they are admitted to our platform, including criminal checks, verification of qualification or license held, or any character or other checks.
What this means
When you make a booking, either a Whip-It Staff member will attend or a Whip-It partner will attend. We will share appropriate booking information in order for the individuals to carry out the correct work on your vehicle, this will include; name, number, email, valet location, details of the booking (eg. Bronze, silver or gold) and whether the remainder of the payment needs to be taken.
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to [email protected]. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
If you do not want us to process your data anymore, please contact us via email at: [email protected]